Policies & Terms 

2. Returns & Exchanges

🔄14-Day Money-Back Guarantee

• • Unused items with original tags/packaging only
  • Refunds issued to original payment method (minus shipping)

🚫 No Returns On:

• Custom/monogrammed items
• Products that have been used by the customer, even if the bag is in good condition

🔁 Exchanges:

• Size/color exchanges within 30 days
• Customer covers return shipping

3. Quality Warranty

🛡️ 2-Year Craftsmanship Promise

Covers:

• Stitching defects
• Hardware malfunctions
• Material flaws

Excludes:

• Normal wear & tear
• Damage from misuse
• Alterations by non-authorized repairers

4. Privacy & Data

🔒 VIP Treatment of Your Info

• Encrypted payment processing
• Never sell/shared data (GDPR compliant)
• Opt-in only for marketing emails

5. Sustainability Ethics

🌱 Conscious Luxury Commitment

• Leather options sourced from Halal farms and slaughtered according to Islamic law
• Carbon-neutral shipping option
• Zero plastic in packaging

6. Custom Orders

✍️ Bespoke Terms

• 70% deposit required
• 6-8 week production time
• No cancellations after production starts